Refund policy

Every Pryntman product is made to order, just for you. This policy explains what we do when something goes wrong.

Misprinted, defective, damaged, or wrong items

If your order arrives misprinted, defective, damaged, or isn't what you ordered, we'll reprint it or refund you, whichever you prefer. You don't need to send the item back.

To make a claim, email support@pryntman.com within 30 days of delivery with your order number and a photo showing the problem.

Lost packages

If your package hasn't arrived, or tracking shows it's lost, email us within 30 days of the estimated delivery date with your order number. We'll check with the carrier and, if it's lost, reprint and reship it or refund you.

If a package is returned to us because the shipping address entered at checkout was incorrect or incomplete, we'll reship it once the shipping cost has been paid again, or refund the product cost.

Returns and exchanges

Because each item is made to order, we don't accept returns or exchanges for the wrong size, a change of mind, or items that were ordered by mistake. Please check the size guide before ordering, and email us if you're unsure; we'd rather you ask than guess.

Cancellations and changes

Orders go into production quickly. If you need to cancel an order or change the shipping address, email us as soon as possible. We can cancel or change an order only if it hasn't entered production yet.

Refunds

Approved refunds go back to your original payment method. We process them within 5 business days of approval; your bank or card provider may take a few more days to show it.

Contact

Questions about an order: support@pryntman.com. Please include your order number.